Refund policy

Returns

We want you to love your LIFX products. If something isn’t right, we’ve made returns simple.

You may return your product within 30 days of delivery for a refund or exchange.

To be eligible for a return:

Items must be brand new, unused, unopened, and in original condition, with all packaging, manuals, and accessories included.
Proof of purchase (such as your order number) is required.
Products that are damaged due to misuse, neglect, or modification are not eligible for return. We reserve the right, at our sole discretion, to apply a restocking fee or deny a return if the returned item does not meet the conditions outlined in our return policy. See Non-Returnable Items below.

Contact our team via Chat at lifx.com or at https://support.lifx.com.
We’ll provide detailed instructions and a Return Authorization (RA) number.
Ship the product back following the provided instructions. Unauthorized returns may not be accepted.

Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
A flat return shipping fee of $14.99 will be deducted from your refund for each return shipment.
Exchanges are available only while stock permits. If and item is no longer available, we may chose to replace it with a comparable item of equal value.

Certain items cannot be returned, including:

Any visibly used, opened, modified or damaged items.
All refurbished, open-box, clearance, or final-sale items.
Products purchased from unauthorized resellers or third-party marketplaces.
Products that are missing accessories.

For additional questions about shipping or returns, please reach out to our support team at https://support.lifx.com.

We’re here to help ensure you have the best experience possible.